Privacy Policy
Last Updated: [ 15/2/2026 ]
1. Introduction
Replori (“we”, “our”, “us”) operates as a Software-as-a-Service (SaaS) platform providing AI-powered customer support and store insights for e-commerce businesses.
This Privacy Policy explains how we collect, use, and protect information when you use our platform.
2. Information We Collect
A. Account Information
When you register, we may collect:
- Full name
- Company/store name
- Email address
- Billing information
- Login credentials
B. Store Data
When you connect your store (e.g., Shopify, WooCommerce), we may access:
- Product information
- Order details
- Customer inquiries
- FAQs and store policies
We only access the data necessary to provide our services.
C. Usage Data
We may collect:
- Log data
- IP address
- Browser type
- Feature usage
- Performance metrics
3. How We Use Data
We use collected data to:
- Provide AI-powered customer support automation
- Generate insights and analytics
- Improve platform performance
- Prevent fraud and abuse
- Process billing
We do not sell personal data to third parties.
4. Data Security
We implement industry-standard security measures including:
- Encrypted connections (HTTPS)
- Secure authentication
- Role-based access control
- Limited internal access
5. Data Retention
We retain data only as long as necessary to provide services or comply with legal obligations.
If you delete your account, store data access is revoked.
6. Third-Party Services
Replori may integrate with:
- Shopify
- WooCommerce
- Payment providers
- Hosting providers
We are not responsible for third-party privacy practices.
7. Your Rights
Depending on your jurisdiction, you may:
- Request data access
- Request correction
- Request deletion
- Withdraw consent
Contact: support@replori.com
8. Changes
We may update this Privacy Policy. Continued use of the service means acceptance of changes.